| Fall, 2010 | ||
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| ARI offers... A Better Answer |  |
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ARI is happy to announce its recent partnership with A Better Answer Call Centers, a professional
telephone answering service, based in Dallas, Texas. By outsourcing the call center, we are able
to offer our clients enhanced customer service with "24/7" event registration, information and assistance.
Currently, ABA answers 14 event phone lines for ARI and has the staff and capacity to handle many more. With an aim for excellence in accuracy, reponse time, courtesy and customer service, their operators are professionally trained and nationally recognized. |
ABA is 100% paperless, meeting PCI compliance standards for financial integrity and providing for "real-time" event
registration. In addition to a host of statistical reports, ABA has the ability to provide our clients with an audio
recording (.wav file) of any given call to assist with training, clarification or conflict resolution.
Let us provide outstanding call center services for your event with A Better Answer. 
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| industry corner - let's go green |
words from Dub... A new “Look and Feel” is coming! As we continue to add new system features, ARI will be rolling out a major new release of our software. We are planning releases in two phases over the next year - look for details in the next newsletter. 
Of course,
the
upgrades
will go
deeper into
the software
than just the
user interface; the
new version will be
more robust as queries
are updated to
search data faster
and reports enhanced
with new features.
We’re very excited
about the coming
improvements and
look forward to
offering our clients an
updated user
experience. Look for
changes to start
showing up soon!
~Dub Heffington President, ARI, Inc. |
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The focus on green and sustainable initiatives
in our industry continues to move forward.
While this can be another “area to manage”
within an event, the time spent can be
measurably rewarding. And the good news...
no matter where you are in this process, there
are more and more valuable sources available
to help you achieve the level of “green” you're
hoping to reach.
Specifically speaking from a registration perspective, there are two main areas where a difference can be made. The first area focuses on supplies and processes needed to execute a typical trade show or event. Many vendors of these supplies have green alternatives and the price of those options are coming down. A simple change in the material you choose for a badgeholder can make a difference. Or, eliminate the plastic badgeholder completely and go with a badgestock that can suffice on its own. Maybe you've mailed badges in advance of a show; consider eliminating all the waste that goes along with a badge mailing and only produce badges onsite. There are also electronic options that support a more green event: scanners that read a confirmation barcode on a smartphone eliminating the need for a paper confirmation letter, mobile apps that allow for downloadable handouts, etc. |
A second area of focus is an awareness of
available resources to help you green your
event. An event venue or local CVB can many
times provide you with information on partners
that will assist you with waste removal and
recycling at the close of a show.
As the
registration areas at
events are dismantled,
it is amazing the
amount of printed
material that is left
over. The same
applies to the exhibit
floor and the printed
collateral that is left behind. Nonprofit
organizations like Greener Vegas, in
conjunction with convention centers and show
decorators, will collect unwanted materials and
repurpose non-recyclable products.
Don't hesitate to get started. Most show organizers say the greening of their event was an incremental process that happened over the course of several show cycles and is continuously tweaked. And once you're committed to the cause, let your vendor/ partners know where you're headed; they can probably help you get there. |
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tech talk - apps, apps everywhere! With the growing number of smart phone users, ARI recognizes the value of mobile technology at events. We have integrated with several providers to bring finger-tip convenience in searching for exhibitors by category, show floor mapping, creating a personal agenda and much more! We’re always open to partnering with 3rd party providers, so if we’re not already integrated with your favorite, let us know. Of course, an event app only brings value when there are registrants to use it. Do you know how many people visit your event’s registration site but never complete the process? Don’t let registrants slip by any longer! In an effort to track and reduce these numbers, ARI has recently added a feature to contact attendee prospects after abandonment. An automatic email is sent encouraging the registrant to complete their registration using the link provided. With this feature, we are also able to provide show organizers valuable data such as where the registrant stopped within the process and user contact information. |
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| ARI, Inc | 350 E. Royal Lane | Suite 100 | Irving, TX 75039 | phone - 972.852.5123 | fax - 972.620.3065 | www.accureg.com |